Refund policy

At B&J SHOP, your satisfaction is important to us. We want you to enjoy your shopping experience and feel confident when purchasing from our store.

If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. RETURN ELIGIBILITY

You may request a return within 14 days of receiving your order, provided that the item meets the following conditions:

  • The item is unused, unworn, unwashed, and in its original condition.
  • The item is returned with its original packaging, tags, labels, and accessories, where applicable.
  • You provide proof of purchase, such as your order confirmation or receipt.

Items that do not meet these conditions may not qualify for a return, except where a return or remedy is required by applicable law.

2. NON-RETURNABLE ITEMS

For hygiene, safety, and product-protection reasons, certain items may not be eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise.

These items may include:

  • Perfumes and fragrances that have been opened or used.
  • Makeup, skincare, body care, and personal care products that have been opened or used.
  • Wigs, hair extensions, and other hair products that have been worn, installed, altered, or used.
  • Earrings and other personal jewelry items where hygiene restrictions apply.
  • Swimwear and intimate apparel that have been worn or whose hygiene seals have been removed.
  • Personalized, customized, or final-sale items, where permitted by law.

Please contact us if you receive any of these items damaged, defective, or incorrect.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We want every order to arrive in good condition.

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A description of the problem.
  • Clear photographs or videos showing the item and the issue.
  • Photographs of the packaging, if the package was damaged.

After reviewing your request, we will explain the available resolution, which may include a replacement, refund, or another appropriate remedy.

You will not be required to pay return shipping for an item confirmed to be damaged, defective, or incorrectly sent by us, subject to applicable law.

4. HOW TO REQUEST A RETURN

To request a return, please contact our customer service team using the contact information provided on our website.

Include the following information:

  • Full name used for the order.
  • Order number.
  • Item you wish to return.
  • Reason for the return.
  • Photographs, if relevant.

Our team will review your request and provide return instructions if your return is approved.

Please do not send items back before receiving return instructions. Unauthorized returns may be delayed or may not reach the appropriate return location.

5. RETURN SHIPPING COSTS

Unless the item is damaged, defective, incorrect, or applicable law provides otherwise, customers are responsible for return shipping costs.

Original shipping charges and any applicable customs duties or import fees are generally non-refundable, except where required by law or where we determine otherwise.

If your return is approved because of an error on our part, we will explain how return shipping will be handled.

6. REFUND PROCESS

Once we receive and inspect an approved return, we will notify you of the outcome.

If your refund is approved:

  • The refund will generally be issued to your original payment method.
  • Please allow 5–10 business days after approval for us to process the refund.
  • Your bank, card issuer, or payment provider may require additional time to display the funds.

The time needed for the refund to appear in your account depends on your financial institution.

If you have not received your refund after the expected processing period, please contact us.

7. EXCHANGES

If you would like a different size, color, or item, please contact us.

Exchanges depend on product availability. If the requested item is unavailable, we may offer a refund or another suitable option.

For a faster resolution, you may also request a return, if eligible, and place a new order.

8. CANCELLATION POLICY

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed, shipped, or transferred to a supplier for fulfillment.

If your order has already shipped, you may need to follow the return procedure described in this policy.

Your statutory cancellation and withdrawal rights, where applicable, remain unaffected.

9. SHIPPING AND DELIVERY ISSUES

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will review the shipment information and work with the relevant shipping carrier or supplier to investigate.

If an order is confirmed lost or another delivery problem occurs, we will work with you toward an appropriate resolution in accordance with applicable law.

10. ORDERS FULFILLED BY THIRD-PARTY SUPPLIERS

Some B&J SHOP products may be shipped directly by our suppliers or fulfillment partners.

Regardless of the shipping location, B&J SHOP remains your point of contact for return and refund requests for purchases made through our store.

Return destinations and processing times may vary depending on the product and supplier. We will provide the appropriate instructions when necessary.

Please contact us before returning any item.

11. FRAUD PREVENTION AND REFUND ABUSE

B&J SHOP reserves the right to review return and refund requests to prevent fraud, misuse, and unauthorized transactions.

We may request reasonable documentation to verify a claim. Any decision will be made in accordance with applicable consumer protection laws and your legal rights.

12. CONTACT US

If you have any questions about our Return and Refund Policy, please contact us:

Store Name: B&J SHOP
Email: JIMMYCHASMA1@YAHOO.COM
Website: https://enb96h-ht.myshopify.com/
Customer Support: Please contact us through the Contact page on our website.

We appreciate your trust in B&J SHOP and thank you for shopping with us!

B&J SHOP — BUY HERE, YOU WON'T REGRET! 💜💗💚